Select Page

A lot of businesses are getting more and more interested in a Unified Endpoint Management solution like Workspace ONE UEM. While EMM is pretty clear to everyone, UEM is far away from this status. During the meetings with customers about Workspace ONE we often hear concerns about “cloud” and the data which is being sent to the cloud.

Since this information about data privacy, data security or data collection regarding Workspace ONE is not easy to gather, I decided to make this information available here.

This topic is very important, because more businesses are open now to talk about cloud and hybrid solutions like Workspace ONE where the management backend is managed by VMware and only a few components need to be installed on-premises in your own data center:

Workspace ONE UEM SaaS Architecture

With the release of Workspace ONE UEM 1904 VMware started to publish “SaaS only releases“. Before this announcement an on-premises customer would get the on-prem installers three to four weeks after a new SaaS release has been made available. That’s why it’s clear that a lot more customers are having the same questions and requests when it comes to a cloud-based solution.

Of course, as we strive to bring you more cloud services at a faster pace, we will continue to add value with innovations in both our On-Premises and cloud offerings.

As a result, we are making a change to how we deliver Workspace ONE UEM beginning with Workspace ONE UEM Console 1904, which will be SaaS only release.

Which data are collected from users and devices? Who has access to this data?

  • By default, the solution only collects information necessary to manage the device, such as the device status, compliance information, OS, etc.; our solution may collect (if configured by administrator) or users may input data considered to be sensitive
  • The solution collects a limited personal data which includes user first and last name, username, email address, and phone number for user activation and management. These fields can be encrypted at rest in the solution database (AES 256). Customers may collect additional data points in the following matrix (as configured by the customer administrator): https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1904/UEM_Managing_Devices/GUID-AWT-DATA-COLLECT-MATRIX.html
    • VMware automatically collects certain information when you use or access Online Properties (“VMware websites, online advertisements or marketing emails “) or mobile apps. This information does not necessarily reveal your identity directly but may include information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier. We also automatically collect and store certain information in server logs such as: statistics on your activities on the Online Properties or mobile apps; information about how you came to and used the Online Property or mobile app; your IP address; device type and unique device identification numbers, device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. Please refer to the VMware Privacy Notice for additional information.
  • VMware manages access to the SaaS environment while customers manage administrative and end-user access through the solution console
    • Access to the SaaS environment is technically enforced according to role, the principle of least privileges and separation of duties
    • Customers manage access entitlements for administrative and end users
  • VMware defines customer data related to the solution and/or hosted service in the VMware Data Processing Addendum
  • Data Sub-Processors can be found here

Is it possible to prevent data collection of specific information?

  • Customer administrators use granular controls to configure what data is collected from users and what collected data is viewable by admins within the Workspace ONE console. Use granular role-based access controls to restrict the depth of device management information and features available to each administrative console user.
  • For Workspace ONE UEM configure Collect and Display, Collect Do Not Display, and Do Not Collect settings for user data:
    • GPS Data
    • Carrier/Country Code
    • Roaming Status
    • Cellular Data Usage
    • Call Usage
    • SMS Usage
    • Device Phone Number
    • Personal Application
    • Unmanaged Profiles
    • Public IP Address
  • Customer administrators can choose whether to display or to do not display the following user information:
    https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1904/UEM_Managing_Devices/GUID-AWT-CONFIGUREPRIVACYSETTINGS.html
    • First Name
    • Last Name
    • Phone Number
    • Email Accounts
    • Username

 Is the data in the cloud encrypted?

  • Yes – Certificate private keys, client cookie data and tokens are encrypted in the solution database with a derived AES 256-bit symmetric encryption with an IV.
    • Customers can enable encryption at rest for user first name, last name, email and phone number
    • We do not store AD/LDAP passwords in our database
  • VMware Content Locker, VMware Boxer and VMware AirWatch App Wrapping solutions use AES 256-bit encryption to secure data on mobile devices
  • Data between the web console (management console and Self Service Portal) and device is encrypted using HTTPS and is not decrypted at any point along the path
    • VMware leverages a 2048-bit key in the SaaS environment
    • An application server controls communication between the web console and the database to limit the potential for malicious actions through SQL injection or invalid input: No direct calls are made to the database
  • All sensitive interactions between AirWatch nodes (AirWatch hosting servers and the VMware Enterprise Systems Connector), between VMware AirWatch Agent and the AirWatch solution are accomplished using message level encryption. For these message level interactions, the AirWatch Cloud uses 2048-bit RSA asymmetric key encryption using digital certificates.
  • We encrypt AD/LDAP credentials on the device via AES 256-bit and store them in the device keychain (internal memory)

I hope this short article helps everyone to get the information they require for a Workspace ONE UEM SaaS project. I shared the same information with several customers from different businesses and so far all legal departments accepted the statements and moved forward with their project with Workspace ONE UEM. 🙂