Mobile-First with Samsung DeX and VMware Horizon

Mobile-First with Samsung DeX and VMware Horizon

Currently, most people must work from home because of COVID-19. When the global lockdown started, companies were challenged to provide continuity of business with:

  • Remote PC access (physical access to computers with VMware Horizon or Citrix)
  • Remote access via VPN
  • Published desktops and apps hosted on-premises
  • Published desktops and apps hosted in the Cloud (e.g. Azure or AWS)
  • Shipping of new laptops
  • Shipping of new thin clients (don’t forget the Raspberry Pi 4)
  • Shipping of new mobile devices like smartphones and tablets

The options look clear but the execution of these action wasn’t that easy. Nobody was prepared for a pandemic and its consequence of shipping problems and delays of servers, PCs and mobile devices. On the other side some of the companies already had the necessary infrastructure but not enough licenses for their virtual desktop infrastructure (VDI) of unified endpoint management (UEM) platform. 

In Switzerland we are lucky to have modern and stable internet connections where 1 Gigabit over fiber is not the exception anymore. I don’t know how VMware’s internal IT was challenged at the beginning of this crisis but I could always access my applications and data from my laptop with Workspace ONE (I don’t need Horizon for work). 

After a few weeks I was asking myself if the employers know all their options to enable their employees for remote working. For sure the most increased numbers are related to digital workspace products. That’s why people on Twitter and LinkedIn are shouting out that it’s “the year of VDI”. 

As long as not every virtual desktop or remote desktop session host is equipped with a vGPU or when GPUs are affordable for everyone and become commodity, in my opinion, we cannot talk about the year of VDI. But that’s another topic. 

When I heard that PC and smartphone shipments are delayed for weeks, I looked for alternatives which don’t rely on shipping of new devices:  

  • I assume the employee has a private PC or laptop at home
  • I assume the employee possesses at least one smartphone or tablet
  • I assume the employee has a stable internet connection at home
  • I assume the employee has 4G/5G reception

To access a virtual desktop brokered via VMware Horizon you would only need a PC or laptop with a HTML5 capable browser to access the virtual environment. The installation of the Horizon Agent is not mandatory but would give you a much richer user experience.

Working directly on a smartphone or tablet makes only sense and fun when: 

  • You don’t have to access a virtual desktop or virtual app on a tiny display
  • You can use mobile apps
  • You can SaaS apps
  • You can connect your phone or tablet to an external display – ideally with a keyboard and mouse

I have an iPad Pro at home but decided to test a mobile-first approach with a Samsung S20+, because it is more common that employers provide a smartphone instead of tablet. I am not aware of any mobile-only company that solely work with smartphones or tablets. But I think it’s important to understand how a mobile-first or mobile-only approach affects the user experience and if it’s possible to replaces PCs, laptops or thin clients.

Why is this thought interesting and important? The employee experience (EX) is the number one priority for a digital workspace and with today’s UEM platforms you can manage almost every formfactor and operating system (iOS, Android, macOS, Windows 10, Linux).

What if we can provide the same user experience and reduce costs with a mobile-first strategy coupled with Horizon for VDI use cases? Don’t ignore that there’s an ongoing shift towards 5G and it’s becoming more and more accessible. 

The most famous telco provider in Switzerland is “Swisscom” who already offers a pretty wide 5G (up to 1Gbit/s) and 5G+ (up to 2Gbit/s) coverage:

Swisscom 5G Coverage

My vision here is, that every employee is only equipped with a smartphone which they can use in the office and at home to securely connect to the corporate network to access internal apps or data and SaaS applications.

Here is what I would like to test:

  • Can the Samsung S20+ replace my Dell laptop?
  • How can I connect peripherals like an external display, keyboard, mouse, headset, webcam, printer etc.
  • Which internal and external (mobile/SaaS) applications can be used with a good user experience?
  • Which applications should better be accessed via a virtual desktop or published app delivered with Horizon?
  • How is the user experience with Samsung DeX?
  • Which 3rd party applications are supported with Samsung DeX?
  • Can Samsung DeX transform a Samsung smartphone into a Windows thin client?
  • How is my daily work affected?
  • How does Samsung DeX and VMware Horizon work together?

Preparation of my Mobile-First Workplace

The first thing I did, after I installed all necessary Android updates, was to enroll my S20+ in VMware’s Workspace ONE. 

In enrolled my phone as a dedicated corporate device and could access my company’s applications within the next five minutes. The following applications are the most important ones for my daily work at VMware: 

  • Microsoft Outlook / VMware Boxer
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • OneDrive
  • Microsoft Teams
  • Slack
  • Zoom
  • Salesforce (SaaS version)
  • Different web links (Confluence, Jira, intranet, technical marketing website etc.)

Workspace ONE Application Catalog

My phone is enrolled, remote access to the corporate network can be established and all the necessary mobile applications are installed. Internal web links and SaaS applications can be access through the secure per-app VPN tunnel (micro VPN tunnel) and the Workspace ONE application catalog (image above) with SSO (Single Sign-On).

So, how do I transform this smartphone into PC-mode? 

Samsung DeX

I believe Samsung first included the “Desktop eXperience” (DeX) feature on Galaxy S8 smartphones and the original version even required the use of a DeX docking station. And since a few months DeX can now be launched via a direct cable connected to an external display, Windows or Mac client. This means that no multiport adapter and no HDMI cable is needed if your display has an USB-C port. 

Samsung DeX is not hardware — it’s a software platform that extends your smartphone or tablet into a desktop computing experience.

To use DeX desktop on a Windows or Mac OS you’ll need the downloadable app, but this is not something I’m going to explore further.

Lucky me, my Dell display at home has a lot of regular USB ports and one USB-C port. This allowed me to connect the S20+ smartphone with the USB-C cable and connect peripherals like my headset (or speakers), keyboard and mouse. Another option would be, if you have a Bluetooth keyboard and mouse, to connect them directly to the S20. They only thing I didn’t do yet, because it has no priority, is to connect my network printer to the phone.

Samsung DeX Home Office Setup

In the image above you can see the DeX desktop with some applications shortcuts I created.

Samsung DeX Keyboard Settings Samsung DeX Audio Settings 

The configuration of my keyboard and headset as the primary audio device was also very simple. So far, I am very impressed! 

Adapters

All you need to get started using DeX are a display, a HDMI adapter and peripherals. The HDMI adapter is only needed if you haven’t got an integrated USB-C port in your monitor. And not every monitor has a lot of USB ports. That’s why Samsung offers three different adapters: 

 

 

 

Samsung DeX Adapters

The DeX cable is simple 1.4m long HDMI-USB-C cable which you plug into your monitor.

The compact HDMI adapter allows you to connect your phone to a HDMI cable on your monitor. As no additional ports are available with the DeX cable and HDMI adapter, you’ll need to use Bluetooth peripherals.

The third option is a multiport adapter gives you a USB 3.0 port, a GigE port for a wired internet connect and a USB-C port to connect the phone’s charging cable (beside the HDMI port).

If you have no mouse, then you could use your phone as a touchpad. A notification on your phone will give show you this option.

Samsung Core Applications & 3rd party apps

In Samsung’s “Beginner’s Guide to Samsung DeX” you’ll find the following information about support mobile apps: 

All of Samsung’s core applications are optimized for DeX, meaning you can resize and maximize the apps. You can also use right-click functionality and keyboard shortcuts. There are dozens of third-party apps that are fully optimized for DeX, including the Microsoft Office suite, Adobe Acrobat Reader, Photoshop Lightroom, Photoshop Sketch, Gmail, Chrome, BlueJeans, GoToMeeting and all the leading VDI clients, to name just a few. For those that aren’t optimized for DeX, read on for the next tip.

Samsung DeX Support Apps

Here’s the next tip about the DeX Labs activation:

DeX Labs offers access to “experimental” features that aren’t officially supported. Two current features include allowing DeX to force apps to resize and auto-open the last used app. To activate, click the DeX logo on the bottom right of your screen, open DeX Labs and toggle the features on. Now, when you open an app that is not DeX optimized, you’ll be given the opportunity to force resizing. This will allow you to view it in a larger window or even in fully maximized view.

Samsung and VMware have a partnership for a while now and because of that the VMware Horizon Client and some other VMware apps are on the list of supported 3rd party apps:

Samsung DeX 3rd party apps

I tested Zoom already and it worked perfectly. First tests of Boxer and Slack also looked promising. The only apps which are not on the list of “apps in DeX mode” are:

  • MS Teams
  • Salesforce
  • Slack (seems to work)

Samsung DeX Team Crash Samsung DeX Salesforce crash

When I try to open MS Teams in DeX mode, nothing happens, and I see on the smartphone that the app is immediately crashing. DeX Labs, which attempts to resize apps that aren’t officially supported by Samsung DeX, didn’t make any difference.

Mobile Apps vs. Desktop Apps

Since MS Teams is not working in DeX mode, I’m going to check if DeX Labs helps. Otherwise I have to mirror my phone’s screen to use MS Teams or start this on a virtual desktop provided with Horizon.

Launching VMware Horizon desktops when working within DeX gives you both. You’re now working on a virtual desktop with full desktop apps. You’re viewing content on a full-sized monitor, and using the keyboard and mouse to get work done. And it’s all powered by your Galaxy smartphone. That is the digital workplace, powered by mobile.

Accessing a virtual desktop is very easy. You just need to download the Horizon Client from the Workspace ONE catalog (Intelligent Hub) or install the available one from the Google Play Store.

Samsung DeX VMware Horizon Client

For my tests I’m going to use the VMware TestDrive environment again like I did it for my testing with the Raspberry Pi 4. In the Horizon Client for Android User Guide you will find more information about using the Horizon Client with Samsung DeX:

If the Android device supports Samsung DeX, you can use Horizon Client in DeX desktop mode.

When the device is in DeX desktop mode, Horizon Client treats the device as a thin client and Thin Client
mode is enabled. For more information, see Using Horizon Client on a Thin Client.

The following features are supported when you use Horizon Client in Horizon DeX desktop mode.

  • You can configure Horizon Client to start automatically when you switch to DeX desktop mode. See
    Enable the DeX Mode Auto Launch Feature.
  • Remote desktop and published application sessions continue to run after you enter or exit DeX
    desktop mode.
  • If Horizon Client is maximized, remote desktops enter full-screen mode after you switch to DeX
    desktop mode.
  • To switch the language input method in a remote desktop, you can use the language switch key on a
    Samsung physical keyboard.
  • You can connect to multiple remote desktops and published applications at the same time. Smart
    card authentication is not supported for multiple sessions

Use Cases for DeX and VDI

Let’s give you a few examples of classic use cases. 

Healthcare

When we think about hospitals and healthcare in general, then data security and mobility are very important topics. Mobility can help to improve productivity and almost every healthcare customers uses VDI for security and mobility purposes: E.g. shift workers, doctors need (VDI desktop) session roaming

My experience shows that doctors often have a phone, tablet and a desktop/laptop.

Instead of having:

  • a computer in the office
  • a computer or thin client in the examination room
  • and a tablet for patient data (electronic health record) or medical images

you could do it all with one device and have the same user experience everywhere an in any case. I will cover the support of various authentication methods (smart card, biometric) later.

Please find here the VMware Horizon 7 Deployment Guide for Healthcare. 

Finance

The finance vertical has also different pillars and specific use cases. With banking or wealth management customers you probably have to talk more about thin clients and VDI. And with insurances companies, that have a lot of road warriors, you need to consider scenarios where the agents/consultants are working in the car or directly at their customer.

For road warriors you could also propose a Samsung tablet and/or a mounted display and a dedicated keyboard which acts like a standalone computer.

Public Sector

Public sector customers have requirements with a combination of the healthcare and finance industry. Obviously, security is one of the most important topics. Data leakage prevention, encryption, data locality (argument for VDI) etc. or just a few of the requirements. Multi-factor authentication with smart cards is also very common.

Security with Samsung DeX and Horizon

In this section I want to summarize what Samsung and VMware offering for a secure mobile-first or mobile-only workplace. Samsung provides security with their phone and additional security features (Know) for the personal and enterprise use.

VMware is referring to their intrinsic security strategy with Zero Trust security approach.

Samsung and VMware

Samsung DeX and Samsung Knox

Using DeX also brings security benefits. Samsung smartphones and tablets are protected by advanced biometric security and Samsung Knox, a defense-grade security platform that’s designed from the chip up to protect devices from the minute they’re powered on — so you can be sure your information is safe.

Workspace ONE Unified Endpoint Management (UEM)

For the device management and compliance (OS updates, security patches etc.) of Android based phones we have Workspace ONE UEM before allowing any access.

With Workspace ONE Access you can grant access to your applications based on a combination of conditions (which is also known as the conditional access engine. The policy framework for conditional access consists of:

  • User (employee, contractor, customer)
  • Device (iOS, Android, Win10, macOS, BYOD, corp device, unmanaged)
  • Application (web, mobile, virtual, low or high security, internal, external)
  • Location (network range, 3G/4G/5G, geo)

For the secure remote access to the corporate network Workspace ONE offers an application tunnel and proxy. The app tunnel is established with Workspace ONE Tunnel and the Unified Access Gateway (UAG) offers edge services that you securely access your on-prem Horizon virtual app or desktop.

With Workspace ONE Intelligence you’ll get automated remediation and orchestration. Based on different conditions or triggers you can define actions or workflows like ticketing or notifications. You could also automate the blocking of a VPN access if a phone or tablet doesn’t meet the required patch level.

If you want to go one step further you could leverage the Workspace ONE Trust Network which combines the insights from Workspace ONE with verified security partners (current partners are Carbon Black, Zscaler, Lookout, Netskope, Wandera and Zimperium) by APIs to deliver predictive and automated security for your mobile clients or the digital workspace in general.

VMware Zero Trust Security Workspace ONE

You can also add VMware NSX to enhance security with micro-segmentation and secure east-west traffic for applications and desktops in the data center and the cloud.

Workspace ONE Intelligent Hub is the portal for users to access their different applications and provides the same user experience on any device. The look and feel in your browser are the same as on your Samsung phone or tablet. In DeX mode I opened the Intelligent Hub app (left) and access the portal as well in Chrome (right):

Workspace ONE Intelligent Hub

Smart Cards

Customers know the smart cards as plastic cards which have a digital certificate embedded which allows them to authenticate themselves to their desktops and applications. Some larger enterprises use the same plastic card or badge to access buildings or to digitally sign documents.

To get access to the digital certificate on the card traditionally you would insert the card in an internal or external connected smart card reader and insert your PIN after. For mobile workers and a mobile-centric platform this way of working doesn’t offer the best user experience.

And beside that physical smart cards are also considered old-fashioned, right?

Because of these reasons VMware introduced support for derived credentials a couple of years ago for Horizon Clients for Android, iOS and Windows. This eliminated the need for physical smart cards and smart card readers. All you need is the PIV-D Manager mobile app which comes with Workspace ONE:

VMware PIV-D Manager is a mobile application that integrates with various Derived Credential solution providers enabling the use of Derived Credentials with Workspace ONE UEM. The available vendors currently supported with the PIV-D Manager app are DISA Purebred, Entrust IdentityGuard, Intercede MyID, XTec, and Workspace ONE UEM.

Remote Support

What if your mobile workers have problems with their phones or tablets? Workspace ONE Assist is the last piece to complete the puzzle and it enables you to access and troubleshoot devices remotely in real time from the Workspace ONE console.

Here are the current supported features separated by platform:

WS1 Assist Capabilities Platform

In April 2020 VMware has just announced the expansion of their remote support solution offerings with VMware RemoteHelp

The difference between RemoteHelp and Workspace ONE Assist is, that you don’t Workspace ONE UEM with RemoteHelp. You can look at RemoteHelp like Bomgar or TeamViewer, but with the addition that support engineers can launch remote support sessions of Android (and iOS) devices directly from their CRM platform. RemoteHelp is sold as a standalone product and has its own console and end-user mobile application.

You would use RemoteHelp where customers are using DeX with Horizon but are not managing the device with Workspace ONE.

Samsung Galaxy S20+ as Thin Client

I mentioned already once or twice that I wrote articles about the Raspberry Pi 4 (RPi) and how it performs as a thin client for VMware Horizon. From a price perspective you cannot compare a S20+ and RPi because a smartphone has so many more features and is used for a lot else than connecting to a virtual desktop or web browsing. But let us have a look at the specs of both devices:

SpecificationsSamsung S20+Raspberry Pi 4 B/4GB
FormfactorSmartphoneSmall Single-Board Computer
Dimensions & Weight161.9 x 73.7 x 7.8mm
188g
88 x 58 x 19.5mm
46g (board only)
Operating System(s)Android 10Raspbian
Stratodesk NoTouch OS
ThinLinX
Ubuntu (MATE, Core, Server)
RISC OS
Win 10 IoT Core
Processor (CPU)64-bit 8-Core 2.70 GHz4-Core Cortex-A72 (ARM v8) 64-bit SoC @ 1.5GHz
Memory (RAM)8GB4GB
Network & Connectivity5G
LTE
Wi-Fi
1 GigE (with adapter)
Wi-Fi
1 GigE
Display ConnectivityUSB-C
HDMI (with adapter)
2x micro-HDMI
Power ConnectivityUSB-C
Wireless Charging
Wireless PowerShare
Power Supply
USB-C Connector

The specifications of the Galaxy S20+ let us expect that we should have the same user experience compared to a Raspberry Pi4 Model B with 4GB RAM.

Horizon Test Environment

I’m going to use the same vGPU enabled Windows 10 from VMware TestDrive in the EMEA region. The Win10 desktop is equipped with four vCPUs from a Xeon Gold 6140 CPU, 8GB RAM and a Nvidia Tesla V100 GPU (V100-2Q profile).

VMware TestDrive

As you can see in the screenshot above in Remote Desktop Analyzer I’m connected with the Blast protocol and that the active encoder is NVIDIA NvEnc H264. This tells us that the non-CPU encoding (H.264) on the virtual desktop and the H.264 decoding on the Samsung smartphone are supported and working.

Performance Testing

I have tested a YouTube HD trailer and graphic intensive applications as usual. All my uploaded videos have been compressed to a more web-friendly format and size.

1) YouTube

Here is the link for the Avengers 4 Endgame Trailer.

2) Nvidia Faceworks

3) eDrawings Racecar Animation

4) Nvidia “A New Dawn”

5) FishGL

Can a Samsung Galaxy S20+ replace my laptop?

A Samsung smartphone (or tablet) can definitely replace a fat client like a PC or laptop. The videos above are clearly showing that accessing and working with a virtual desktop is no problem at all and that the user experience is very good.

Working in DeX mode was a little strange at the beginning, but I think I and people in general could get used to it over time.

The 3rd party apps which are not working in DeX mode need to be accessed from a virtual desktop delivered with VMware Horizon or directly on the phone. You can switch to screen mirroring quickly and go back to DeX mode after. That’s just how it is.

When I joined VMware two years ago, I chose the Galaxy S8 as my corporate device and a Dell Precision laptop. For my role as a pre-sales solution architect who has to work a lot offline while travelling, a laptop is probably a better fit. Otherwise, at home or in the office, I could easily work with my S8 or S20+ only.

And as companies are giving you a phone and laptop as well, the price for a S20+ is very acceptable if you can replace at least one device like a PC or thin client.

Mobile computing is already transforming productivity across many industries. I believe that Samsung’s key features and VMware’s digital workspace offering make it possible to provide a secure mobile-first workplace.

Know Your Options with Citrix and VMware

Know Your Options with Citrix and VMware

No, this is not an article about Citrix vs. Horizon and which product is better. And I think that you should not compare Citrix and VMware anymore. If you are still reading and haven’t closed the tab in your browser yet, you made the right decision. The intent of this article is to help you better understand when the usage of Citrix Virtual Apps and Desktops (CVAD) makes sense, which VMware products could complement a CVAD infrastructure and the different options you have with VMware Horizon.

I think it is a very big plus that I worked for Citrix before and still have some technical knowledge. This gives me more credibility in front of the customer and I am not just someone from a vendor, who tries to blame or downplay the other competitor to sell his on stuff. In fact, I always tell my customers how good Citrix is – there is no doubt about that.

But people are still stuck in the past and have the knowledge from four or six years ago. VMware Horizon has evolved into a very mature virtual apps and desktops solution and at the same time VMware’s products evolved as well and the story and product portfolio are better than ever.

Would have asked me a few years ago, no matter if I would be still with Citrix or already with VMware, VMware Horizon had some serious (feature) gaps and differences (e.g. display protocol) compared to Citrix. But Horizon has transformed into a equal player in the market and can do almost the same as CVAD (formerly XenDesktop and XenApp).

Note: I’m not saying that VMware Horizon has reached feature parity compared to Citrix

Let’s see which enhancements or new features have been released in the last 18 months for Horizon:

  • A lot of enhancements and closed feature gaps for the Horizon HTML5 console (now default)
  • RDS Drain Mode and RDSH Load Balancing configurable from UI
  • Improved CDR (Client Drive Redirection) performance
  • Increased CPA (Cloud Pod Architecture) scale up to 250k sessions
  • Session “pre-launch”
  • Two-Factor Re-Authentication
  • Client UI redesign
  • vGPU vMotion (came with vSphere 6.7 U1)
  • VM hosted apps (published applications from Win10 desktop pools)
  • Longer Lived Instant Clones
  • Horizon Cloud Services Enhancements & WVD support for Horizon Cloud on Azure
  • VMware Skyline Log Assist
  • App Volumes 4
  • New REST APIs
  • Bandwidth savings in Blast (with Blast Codec)
  • CPU utilization by Blast has been reduced
  • Blast Extreme HEVC High Color Accuracy support
  • Automatic codec switching based on screen content
  • NSX Advanced Load Balancer (Avi LB) support

As you can see, a lot work has been done and a lot of time has been invested to make Horizon better! These improvements are one of many why I think it’s useless to compare Citrix vs. Horizon, because both can basically do the same if you ask me.

Note: Horizon 8.0 is coming very soon and the beta program for it starts in a few weeks! Stay tuned for more enhancements and innovation. 🙂

Citrix and VMware – Four Options

When I think about Citrix and VMware, there are four options which come up in my mind how a customer could move forward at any given time:

  1. Replace Citrix with Horizon
  2. Integrate Citrix with Workspace ONE
  3. Enhance Citrix with Horizon or Workspace ONE components
  4. Enhance Citrix with other VMware components
  5. Use Citrix and VMware Horizon (yes, there are customers with both!)

Replace Citrix with Horizon

The first option is the most obvious one and can happen from time to time due to various reasons. Sometimes the customer is just not happy anymore (technical or commercial) or wants to try something new because of one or more of the other listed options (integration and enhancements in place already).

A migration would be very easy on paper. StoreFront could be replaced by Workspace ONE Access (formerly vIDM), the VDA installed on RDS hosts or virtual desktops need to be replaced with the Horizon agent and on the client side the Citrix Workspace App (Citrix Receiver) gets replaced by a Horizon Client (including HTML5 client).

Caution: Even if it’s technically possible to uninstall Citrix Virtual Desktop Agenda (VDA) and install the Horizon Agent after, this is not something a good consultant would recommend normally. Do it right and rebuild a clean image and test it before going in production. 

VMware and Citrix Partnership

A replacement could also be done in parallel where you install a Horizon infrastructure beside the current Citrix environment and move the users over whenever you are ready.

If you are running your desktops on Azure together with Citrix Cloud, then the Citrix Cloud piece can be replaced with the Horizon Cloud Service on Azure. Citrix and VMware Horizon are both supported if you are looking for a connection broker for your Windows Virtual Desktops (WVD).

Integrate Citrix with Workspace ONE

The second option doesn’t come up very often. If a Citrix customer is using CVAD only and no Citrix Endpoint Management (formerly known as XenMobile) or Microsoft Intune (or MobileIron) and is considering Workspace ONE for their unified endpoint management of iOS, Android, macOS or Windows 10 clients, then mutual customers could use Workspace ONE (WS1) Access as the web portal or application catalog and single point of access for any application.

As just mentioned already, Workspace ONE users and devices access Citrix-published resources by integrating their Citrix deployment with Workspace ONE Access, which offers an application portal, single-sign on capabilities, conditional access and many other features. Citrix-published resources include applications and desktops from any CVAD infrastructure starting from XenApp 6.0.

All entitlements are still configured in Citrix Studio and you just have to sync these users and groups to the WS1 Access services from Active Directory first.

Beside WS1 Access you need one additional component called the Integration Broker, which can be installed on a Windows Server. The Integration Broker is responsible for the communication with all Citrix farms/sites. The WS1 Access connectors then communicate with the Integration Broker.

Workspace ONE Integration Broker

More information can be found here. That’s all what is needed for the integration with Workspace ONE.

Enhance Citrix with Horizon or Workspace ONE components

VMware has customers with a large Citrix footprint of several thousand users. And some of these customers are using Horizon components together with their Citrix infrastructure. The two most used Horizon components in a Citrix infrastructure are:

I am not up to date anymore what Citrix App Layering, Profile Management (UPM) and Workspace Environment Management (WEM) can do for you today. But App Volumes would replace App Layering and Dynamic User Environment (DEM) would replace UPM and WEM in a Citrix environment.

Don’t know if this still is the case, but a few years ago App Layering had very limited features, didn’t perform and the handling of layers was a pain. And WEM just didn’t scale in larger Citrix environment. Probably Citrix UPM still is doing its awesome job but is leveraging FSLogix for profile and O365 container management and I assume that WEM is also installed more nowadays.

If Citrix App Layering is in use, then probably the FSLogix Application Masking feature could be used as well to hide some components in the image, which also allows the admin to manage fewer golden images. This is something you also can do with Dynamic Environment Manager in combination with App Volumes.

Before FSLogix was available to almost every joint Citrix/VMware and Microsoft customer, it totally made sense to use something like DEM for the user environment management, as DEM has similar features as FSLogix.

To understand the integration of FSLogix and AV and DEM better, this article from VMware’s Digital Workspace TechZone is for you. 

Maybe you ask yourself now how you could get App Volumes and Dynamic Environment Manager for your Citrix environment? Well, there are a few ways and options:

  • Buy the “Horizon Enterprise” or “Horizon Apps Advanced” edition which includes AV and DEM (yes, can happen)
  • Buy the “Workspace ONE Enterprise” edition which includes “Horizon Apps Advanced”
  • Buy the “Workspace ONE Enterprise for VDI” edition which includes “Horizon Enterprise”

You have to buy another license from another vendor, yes. But, let me explain why this could make sense.

Scenario 1 – Citrix customer is buying Workspace ONE Enterprise

Let’s assume you are a Citrix customer and use CVAD to publish applications to your users, but want to manage your iOS, Android, macOS and Windows 10, IoT devices with one solution or platform. That’s the moment when you go for Workspace ONE as your Unified Endpoint Management (UEM) platform. Here’s what you get with Workspace ONE Enterprise:

  • iOS, Android, macOS, Windows 10 and IoT device management (MDM/UEM)
  • Workspace ONE Access
  • Application delivery and management (mobile and desktop)
  • Mobile SSO
  • Workspace ONE productivity apps (email, tasks, notes, content/file repository, web, card scanner)
  • Multi-Factor Authentication (MFA) with “Workspace ONE Verify” mobile application
  • Workspace ONE Intelligence (SaaS-based intelligence and automation engine including reporting)
  • Add-on: Remote Management of any device based on Workspace ONE Assist
  • Add-on: Workspace Security (Carbon Black offerings)
  • Horizon Apps Advanced

The Horizon Apps Advanced edition includes the following:

  • RDS published apps (no desktop OS, only server OS) and session-based desktops
  • ThinApp (not included with WS1 Enterprise)
  • App Volumes
  • Dynamic Environment Management
  • vSphere Desktop

As you can see, you are removing silos in your digital workspace and can use App Volumes and Dynamic Environment Management at the same time to enhance your Citrix infrastructure.

Scenario 2 – Citrix customer is buying Workspace ONE Enterprise for VDI

The difference between scenario 1 and scenario 2 is the Workspace ONE Enterprise for VDI license, which includes the following components:

  • Published desktops and apps (server OS and desktop OS incl. Linux)
  • App Volumes
  • ThinApp (not included with WS1 Enterprise for VDI)
  • Dynamic Environment Management
  • vRealize Operations for Horizon (not included with WS1 Enterprise for VDI)
  • vSphere Desktop
  • vSAN Advanced for Desktop with All-Flash

WS1 Enterprise for VDI makes it possible to have VDI based on the Windows desktop operating system (e.g. Windows 10) as well and adds the infrastructure capability to run your desktop workloads on vSAN enabled clusters! The only thing which differs from the regular standalone Horizon editions, is, that ThinApp and vRealize Operations are not part of the suite. If you have a lot of legacy apps or you need application virtualization or isolation, then take a look at ThinApp.

Applications installers such as MSI files can be packaged into a portable EXE file and can then be run on any physical or virtual Windows PC and delivered with App Volumes (RDS/VDI) or with Workspace ONE (persistent VDI desktop or physical desktop).

And you get the “vSphere for Desktop” edition in both cases which is another killer argument why you could buy Workspace ONE Enterprise (for VDI) licenses as a Citrix customer.

vSphere Desktop

I don’t have any confirmed number, but I assume that 70% of the Citrix customers are using VMware vSphere as their hypervisor. Each regular Horizon edition has vSphere Desktop included which many people are not aware of.

vSphere for Desktop is a special edition, which provides the full range of features of the vSphere Enterprise Plus edition:

  • The new image management feature to patch, update or upgrade ESXi clusters (vSphere 7.0)
  • vCenter Server profiles and update planner (vSphere 7.0)
  • Distributed vSwitch
  • Secure access and account management with ADFS (vSphere 7.0)
  • Distributed Resource Scheduler (DRS)
  • Storage DRS
  • Nvidia GRID vGPU

vSphere Desktop is licensed based on the total number of powered-on VMs and has no processor limitation. It’s available in a pack size of 100 desktop VMs with up to 100 users per pack. VERY IMPORTANT: vSphere Desktop can be used for a VDI environment only and a vCenter license is not included in vSphere for Desktop.

This is the only restriction mentioned in the vSphere Desktop FAQ:

vSphere Desktop can be used only to host a desktop
virtualization environment or desktop management and
monitoring tools. Each pack of 100 VMs can be used for
up to 100 users. You can use vSphere Desktop for desktop
management and monitoring tools in a VDI environment
only. Desktop licenses covered by this provision, however,
may not be managed by the same instance of VMware
vCenter that is being used to manage non-desktop
OS virtual machines.

So, what is considered as a “desktop virtualization environment” including monitoring tools? Normally you would separate your Citrix or Horizon infrastructure servers from the virtual machines which provide the virtual desktops and applications. But this design is more a leading practice and recommended by reference architectures and therefore it is technically possible to mix the RDS and VDI virtual machines with the infrastructure servers like:

  • Connection Server / Delivery Controller
  • Workspace ONE Access / StoreFront
  • Unified Access Gateway / NetScaler
  • Active Directory
  • Monitoring Tools (vRealize Operations / Director)
  • any “other infrastructure directly related to and exclusive to the VDI environment”

In a Citrix Virtual Apps and Desktop environment you can use vSphere Desktop to provide the virtual machines (desktops) and the underlying infrastructure. In this use case, you are licensed per virtual machine and virtual machines used to host the infrastructure servers. These two numbers will be counted against your “total powered-on VM” count. If your Citrix environment has a 100-pack of vSphere Desktop licenses and you host 85 VDI desktops and 15 VMs that host the Citrix VDI environment, then you have used up all the 100 vSphere Desktop licenses.

vSAN Advanced for Desktop

vSAN Advanced for Desktop is shipped together with Horizon Advanced, Horizon Enterprise and Workspace ONE Enterprise for VDI. This license is available for customers using vSAN exclusively for a VDI infrastructure.

Horizon Universal License

The Horizon Universal License is a single subscription-based license, which is included in the Workspace ONE Enterprise edition and serves as an entitlement for all Horizon products, namely Horizon Cloud (including Horizon Cloud Apps) and Horizon on-premises (including Horizon Apps). Thus, the universal license entitles you for the following solutions:

This universal license gives customers the choice to start with an on-premises Horizon deployment and to move to the cloud (or vice versa) without requiring a new license.

Note: Because it’s the universal license and not a regular Horizon license, which is included in the WS1 editions, vRealize Operations (vROps) is not part of this subscription bundle. If needed, vROps can be bought as a standalone license.

Thin Client Management

I thought it is worth mention it here. Keep in mind that you could use a platform like Workspace ONE to manage your thin clients. If your environment is heavily using thin clients you could “build” your own thin client based on Windows 10 IoT Enterprise and manage it via Workspace ONE.

E.g. Workspace ONE can manage Dell Wyse 5070 thin clients with Windows 10 IoT Enterprise. If needed, WS1 can configure the Unified Write Filter (UWF) feature to protect your thin client drives for any changes (saved data, setting changes or app installations). This is also helpful for increasing security for kiosk PCs in hotels, public spots, internet cafés etc. or for devices where it’s not expected to have new application frequently added.

WS1 Unified Write Filter

Enhance Citrix with other VMware components

We know that you could make your Citrix environment “better” with Horizon components like App Volumes or Dynamic Environment Manager and vSphere components like vSphere and vSAN. But there are other products and components which could make sense in a Citrix environment.

I believe, today, VMware has something which you could call a partnership and both CTOs are clearly leading the way:

Citrix Partnership VMware

 

I don’t know if it ever happened before that Citrix mentioned VMware on stage at Synergy, but the announcement from the above picture brings me to my first solution which you could use for your Citrix deployment.

VMware Cloud on AWS

What has been announced at Citrix Synergy 2019? The intent to officially support CVAD running on VMware-based clouds, starting with VMware Cloud on AWS. Many organizations are evaluating or even using a hybrid cloud approach already. This announcement should help Citrix customers, who are running their workloads on vSphere already, to seamlessly move to the cloud to experience a consistent infrastructure with consistent operations.

Because you are using the same technology stack on-prem and in the cloud, this allows you to easily bring your RDS and VDI golden images to the cloud without any a conversion.

I see two deployments options here. Either you leverage the Citrix Cloud services (use VMC as a resource location) or manually install your Citrix infrastructure like you would normally do in your on-premises environment.

VMC on AWS is Citrix-Ready

Note: VMC on AWS is citrix-ready since Q4 2018!

CVAD on VMC on AWS

If you would like to know more about running Citrix Virtual Apps and Desktops with VMC on AWS, please watch the VMworld 2019 recording of the session “Building Global Citrix Virtual Apps and Desktops with VMware Cloud on AWS (HBI2247BU)“. There’s also a recording of the US 2019 session “Building Global Citrix Virtual Apps and Desktops with VMware Cloud on AWS“, presented by Andrew Morgan and James Hsu.

Interesting facts:

  • It takes about 60-70min in average to deploy a new SDDC on VMC on AWS
  • 12min is the average time to add a new host
  • Stretched clusters give you a guaranteed SLA of 99.99%
  • Sync your VM templates with your Content Library
  • Andrew and James deployed 100 Win10 desktops in 5min only
  • PVS and MCS both work on VMC on AWS

NSX – Software-Defined Networking

Digital transformations are nothing new, but get more complex with newer technologies we have today. One very important topic which came up in 2019 and is one of the most important trends for 2020 is “cyber security” or “zero trust security”. VMware and Citrix are both pointing to a zero trust approach to protect the workforce, any app and data. VMware has defined 5 pillars of zero trust for a digital workspace and “transport/session trust” is one of them with these parameters:

  • Micro-Segmentation
  • Transport Encryption
  • Session Protection

For secure transport of a user’s session you would use appliances like the Unified Access Gateway (UAG) or Citrix NetScaler. To achieve a trusted network access within the data center and between workloads, you’ll need something like NSX and micro-segmentation. Citrix has only a SD-WAN solution to protect branch offices and branch users, but no solution for micro-segmentation. What is micro-segmentation and why is it important?

Imagine that network policies can be bound to a virtual machine or in our case to a virtual desktop and dynamically follow a virtual desktop. This is very helpful in the case of VMC on AWS for example. You can easily move the workload to the cloud and move the networking policies together with the VM, because the underlying stack on VMC on AWS (based on VMware Cloud Foundation) includes NSX and the vSphere hypervisor.

How would you secure the communication and access between desktops in the same VLAN? All desktops on a VLAN can communicate freely and one compromised desktop allows lateral movement. With NSX we can provide granular control of desktops and user/group based access control. This is micro-segmentation.

NSX Micro-Segmentation

Here are two articles about Citrix and NSX from VMware and Citrix:

If you are interested in 100% software-defined networking and are thinking to replace an existing hardware or virtual ADCs (application delivery controllers), take a look at NSX Advanced Load Balancer (formerly Load Balancer from Avi Networks).

NSX Advanced Load Balancer Architecture

Where VMware Horizon differs from Citrix

Now you know the four options you have as a Citrix customer when considering VMware products for your current and future environment. Let me explain you why you shouldn’t compare Citrix and VMware Horizon anymore. To get started, you need to understand all the different options you have and how and where you could consume VMware Horizon:

  • Horizon on-premises
  • Horizon Cloud
  • Horizon DaaS

And with the different desktop virtualization offerings there are also different management responsibilities for the customer, partner and VMware:

VMware Horizon Responisibilities

Customers have the flexibility to choose the level of control they want to have over the Horizon and data center infrastructure. If full control of the solution is needed, then you would probably implement Horizon with vSphere on-premises. For use cases where you only would like to maintain the desktop and apps only without concerning yourself about managing any infrastructure, Horizon Cloud on Azure could be one option.

Horizon On-Premises

The biggest difference for me, if you really want to compare Citrix and VMware in a better way, is to see the big picture. People need to understand that it is totally normal that one vendor sometimes is ahead or behind the competitor. The feature set from both vendors, only considering desktop virtualization, is pretty much the same.

When you start a desktop virtualization project and design the solution, you also have to think about the data center part. I’m am not only talking about Horizon and the storage or network requirements here. It’s important to understand the general strategy and vision of VMware and your employer/customer.

Today, automation is a design requirement and you ideally build your on-premises infrastructure based on public cloud principles. Companies don’t start anymore by buying hardware and think about automation later. They want to buy and build something that can be automated from day 1 like it’s done in the public cloud. Everything needs to be agile and elastic and should be able to change when any kind of change occurs.

Because of that it is essential to understand the cloud infrastructure part very well and this is the big difference between Citrix and VMware. We shouldn’t only talk about EUC (End-User Computing) only, but even consider other projects or domains of the infrastructure:

  • Does it fit in my cloud operating model?
  • Can I use an existing solution to automate it (software and hardware)?
  • How would I move my workloads to the cloud tomorrow?
  • Can I integrate existing solutions in my ecosystem (e.g. security, IPAM etc.)?
  • Can it be integrated in our existing or new platform for modern applications based on containers?
  • What about day 2 operations if I need to expand?
  • Can I reduce my silos and reduce the number of vendors and licenses somehow?

The installation of a complete Horizon (or Citrix) infrastructure can be done in a few days, normally, but larger environments require a lot of automation and integrations into the existing infrastructure. Then we talk about several months and not days or weeks anymore.

Horizon on VMware Cloud Foundation

VMware Cloud Foundation (VCF) is made for any workload and is a hybrid cloud platform which provides a set of software-defined components for compute, storage, networking, security and cloud management. VCF is an engineered solution that integrates the entire VMware stack without the need you dealing with complex interoperability matrixes.

VMware Cloud Foundation Overview

The architecture is built on VMware’s Validated Designs (VVD) to reduce the risk of misconfigurations or design failures. The VCF stack is also used with VMC on AWS or Azure VMware Solutions (AVS) for example. This is another reason that clearly shows that this technology stack is the right for any (VMware) infrastructure. If workload mobility is part of your IT strategy, then only VMware can offer this at the moment.

VCF 4.0 Bill of Materials

VMware Cloud Foundation has a “siloed” approach when it comes to the deployment. Based on different hardware resource pools you can create different so-called workload domains (WLD). Each WLD is a different SDDC instance which is managed by software-defined policies. The Horizon deployment can form one or more VDI WLDs.

VCF WLD Overview

Because it’s a standardized approach, VCF makes it very easy to scale on-demand depending on your needs. To get started you’ll need a management workload domain, which is a special-purpose workload domain dedicated for infrastructure and management components like the SDDC Manager, vCenter Servers, vRealize Suite and NSX. The SDDC Manager is responsible for the creation, update or deletion of a workload domain.

Using the regular standard architecture model for VCF, an environment starts with at least 4 physical servers for the management domain, 3 servers for the VI workload domain (Active Directory, SQL servers, any general infrastructure VM) and 3 servers for a Horizon VDI workload domain. This gives us a starting point of 10 physical servers if you build a complete IT infrastructure from scratch. Otherwise you just need the management domain and VDI workload domain with a total minimum of 7 physical servers.

There is also the option available of a consolidated architecture design for smaller environments. In this design the management and workloads run together on a shared management domain. But the consolidated architecture doesn’t support the automated deployment of Horizon yet.

For the automated deployment of Horizon on VCF you would use the SDDC Manager to deploy Connection Servers, App Volumes, Dynamic Environment Manager and Unified Access Gateways. Let me show you some part of the wizard to create a VDI WLD:

You don’t have to install the components by hand, but still need to do your homework before you can deploy the WLD.

I skipped a few steps. You need to upload the Windows server template, convert an existing VI WLD to a Horizon VDI WLD, configure the Horizon AD service account, provide a SQL server and provide information for the load balancers before you reach the step where you enter the details for the connection servers:

One more App Volumes Manager can be added as well:

If you reached the end, you’ll see a review page to do a final check and after that you can run a validation of all your inputs. The deployment of at least one Connection Server is required, but Horizon Composer Servers, UAGs, App Volumes and DEM are optional components and could be skipped.

To expand a current VDI WLD to install UAGs or just to expand the Horizon Pod (add ESXi hosts or Connection Servers) VCF gives you the option to start small and expand later. In the future it should also be possible to shrink a VDI WLD.

The lifecycle management with VCF is very easy. Available updates for all components are tested for interoperability and then bundled with the necessary logic for the proper installation order. VCF offers automated lifecycle management on a per-cluster basis (one WLD can have one or more clusters). This allows admin to target specific workloads or environments for updates independently of the rest of the environment.

VCF Lifecycle Management

For a VDI workload domain VCF delivers a nice view to see the allocated servers/resources and each component related to this workload domain. 

VCF Horizon Deployment WLD

Horizon on VCF on VxRail

So, we know now that VMware Cloud Foundation is the “easy button” for the deployment of the full vSphere stack including vSAN, NSX, vRealize Operations, vRealize Automation, vRealize Log Insight and so on. VCF on VxRail goes one step further and provides you the “one-click upgrade button” for your vSphere stack including the server hardware and firmware. VxRail bundles are pre-configured and pre-tested and therefore validated by Dell EMC and VMware.

VxRail SDDC Manager

The cool thing with VxRail is, that it gives you flexibility for your workloads and that you can choose between different series based on Dell EMC PowerEdge servers. You have multiple compute, memory, storage, network and graphics (M10, P40, T4) options available to cover your workloads and applications with the right server specifications.

VxRail Server Series

Citrix (on VCF) on VxRail

Since VxRail is an HCI appliance, it can run everything on top. I know some larger Citrix customers who are running their Citrix infrastructure on VxRail. It is also possible to run your Citrix infrastructure on VCF on VxRail on a VI workload domain. The only difference with Horizon is the missing automation and integration into the whole (VCF) stack.

Intrinsic Security

In case you missed it, VMware bought Carbon Black and has a new security business unit now. And this is one very important differentiator in this virtual cloud computing space. If VMware’s software-defined data center is your platform of choice already, it makes sense to use a security solution which can be fully integrated and provided by the same vendor.

VMware Security Solutions with Carbon Black

Imagine, that the endpoint protection agent is already integrated in the Horizon Agent and that you could deliver security from your mobile endpoints (Windows, Mac, Linux) to your workloads (VMs or container) in your data center or any cloud (AWS, Azure, GCP). Sounds too good to be true? No, this where the VMware products are heading, especially with Workspace ONE and Horizon (next-gen AV, behavioral EDR, audit and remediation)! 

Workspace ONE for Horizon

I mentioned it already, Horizon is included in the Workspace ONE Enterprise editions. I haven’t covered the case yet where you could combine Horizon and Workspace ONE. If you provide your users persistent virtual desktops based on Windows 10, then it is also possible to manage those with Workspace ONE as well. This will help if you want to move away from a traditional PC lifecycle management (PCLM) solution and move to a modern management approach. So far this only supported with Horizon on-premises installation. Take a look at the product interoperability matrix:

Workspace ONE for Horizon

For which other use cases could this be useful?

  • Physical desktops with Horizon Agent installed (Remote PC access)
  • Physical servers with Windows 10 installed (e.g. HP Moonshot)

I don’t know if the last option has been tested but Windows 10 is a supported operating system for HP Moonshot cartridges.

Horizon Cloud

The Horizon (Cloud) Service is a group of cloud-based services that deliver features for Horizon deployments. This includes the Windows Virtual Desktop (WVD) on Azure as well since the 17th March 2020. Any customer who is using a Horizon subscription license, such as the universal license, can use the Horizon Service.

Horizon Cloud Service Overview

The goal of Horizon Cloud is to provide a single-pane management UI for the delivery and management of your desktops and applications. This is the overview dashboard which shows some information about the health and capacity of all your Horizon deployments.

Horizon Cloud Dashboard

The Cloud Monitoring Service (CMS), which is one of the central services of the Horizon Service, provides data about the user’s session and issues. It can show you how many users and their user experience are impacted related to issues (latency, protocol, slow logon).

In the administration console you can configure the role-based access (RBAC) for your helpdesk admins. It allows them to log in to the admin console and use the search feature to look up users. The help desk administrator can then look up the user’s sessions and perform troubleshooting or desktop maintenance operations. 

Horizon Cloud Helpdesk

The Image Management Service (IMS) is one of the coolest feature of the Horizon Service. As the name suggests it already, it allows you to manage Horizon images from the cloud. You can create, customize, publish and even version all your different images for your Horizon pods. IMS provides a centralized catalog for your images and these can be automatically replicated across the cloud-connected Horizon pods.

Important note: The current release of Horizon Cloud only supports Windows operating systems and on-premises Horizon pods.

Universal Broker

When I joined VMware in May 2018 I was waiting for a feature like this and tried to explain some product managers (PM) that we need something like the Universal Broker. I was looking for a solution that we can avoid E/W traffic in a Horizon multi-pod deployment. I think I tried to explain it to some of our PMs using Citrix’ Optimal Gateway Routing for
Storefront & NetScaler capability. Nobody understood me, but at least we have it now. 😀

Horizon Universal Broker is the cloud-based brokering technology used to manage and allocate virtual resources from multi-cloud assignments to your end users.

These are the listed key features in the VMware Horizon Cloud Service documentation:

  • Single FQDN for all multi-cloud assignments
  • Global pod connectivity and awareness for optimal performance (no longer need for GSLB and no more E/W traffic)
  • Smart brokering (awareness of geographical sites and pod topology)

This diagram shows the Universal Broker components and how the traffic flow works:

  1. From Horizon Client, the end user requests a virtual desktop by connecting to the Horizon Universal Broker service through the brokering FQDN. The service uses the XML-API protocol to authenticate the Horizon Client user and manage the connection session.
  2. After determining that Pod 1 in Site 1 is the best available source for the desktop, the Horizon Universal Broker service sends a message to the Horizon Universal Broker client, which runs on the Horizon 7 Cloud Connector paired with Pod 1.
  3. The Horizon Universal Broker client forwards the message to the Horizon Universal Broker plugin, which runs on one of the Connection Server instances within Pod 1.
  4. The Horizon Universal Broker plugin identifies the best available desktop to deliver to the end user.
  5. The Horizon Universal Broker service returns a response to Horizon Client which includes the unique FQDN of Pod 1 (typically the FQDN of the Pod 1 load balancer). Horizon Client establishes a connection with the load balancer to request a protocol session with the desktop.
  6. After passing through the local load balancer, the request goes to the Unified Access Gateway for Pod 1. The Unified Access Gateway validates that the request is trusted and prepares the Blast Secure Gateway, PCoIP Secure Gateway, and tunnel server.
  7. The Horizon Client user receives the specified desktop and establishes a session based on the configured secondary protocol (Blast Extreme or PCoIP).

Horizon DaaS

In 2013 VMware acquired Desktone. A company that was specialized in delivering desktops and applications as a cloud service. The product got renamed during the years and kept the name “Horizon DaaS“. This is the reason that Horizon DaaS is not just another version of the classic “Horizon” or “Horizon View” since it was a different product which VMware bought. It’s important to know that there are technical differences/characteristics between Horizon and Horizon DaaS because of this history.

Horizon DaaS is the Horizon Desktop-as-a-Service platform for service providers. Not many people understand and know this specific product and you won’t find a lot of content on blogs about it.

The most recent information, beside the official Horizon DaaS documentation, can now be found here 😉 or on Johan’s blog, where he published a lightboard series about Horizon DaaS.

As a service provider you have different options to provide a “managed desktop” or “DaaS” offering:

  • Dedicated Horizon deployment hosted in your data center (licenses through VCPP rental)
  • Horizon Cloud Service (DaaS offering licensed through VCPP MSP)
  • Horizon DaaS – multi-tenant Horizon deployment hosted in your data center (VCPP rental)

Again, Horizon DaaS should be seen as something different than Horizon, it’s really just not Horizon. But the future strategy and look of the user interface will be aligned with Horizon Cloud, because VMware’s Horizon Cloud Service is powered by Horizon DaaS already.

If multi-tenancy is a key requirement for your business, you’ll have to go with Horizon DaaS. Otherwise the regular Horizon edition or the combination with Horizon Cloud are the right fit. Horizon DaaS and Horizon have common components like vCenter, Agents, UAGs etc., but there are also different appliances with Horizon DaaS which replace components of a regular Horizon deployment.

Horizon DaaS Architecture

With Horizon DaaS you are going to have “Service Provider” appliances, “Tenant” appliances and “Tenant Resource Manager” appliances, which form the DaaS back-end.

The Service Provider Appliance is the first appliance installed in a data center and provides the foundation to install the remainder of the Horizon DaaS application.

The Resource Manager abstracts the specifics about the desktop infrastructure from the tenant appliances and allows multiple Desktop Managers to communicate with their respective virtualization resources. A Resource Manager appliance integrates with the hypervisor and storage infrastructure in a given data center. A single Resource Manager appliance can be shared across multiple tenants.

The Tenant Appliance provides the tenant with both end user and administrative access to their virtual desktops. End users access and manage their individual virtual desktops via the Desktop Portal. Administrators create and manage their virtual desktops via the Enterprise Center. The Tenant Appliance includes the Desktop Manager, a per-tenant resource that manages each tenant’s virtualization resources and communicates with a tenant’s hosts (hypervisors). You associate the desktop manager with a resource manager and one or more host managers.

It’s not 100% clear from the Horizon DaaS 8.0.0 Service Center guide, but a Tenant Appliance replaces the Connection Server you would know from a regular Horizon deployment (one of the differences I was already referring to).

Use what makes sense

For me it is very important that you understand how VMware products can help and that people are aware of all the different options they would have with VMware and Horizon.

You must form your own view and opinion and I hope this article was useful to get facts from both worlds (based on my best knowledge and experience). If you understand Horizon better now, this is already fine for me.

There was no intention to lead the path to a way where you would replace Citrix. The new information should help you to make the right decision for your company, your environment, your needs and use cases. Use the products which make sense for you and make sure you understood all options.

Introduction to Workspace ONE Express and Express+

Introduction to Workspace ONE Express and Express+

With the release of Workspace ONE UEM 1907 AirWatch Express has been renamed to Workspace ONE Express and a few months later VMware announced Workspace ONE Express+ which is the result of a partnership with Dell.

Workspace ONE Express (WS1 Express) is a SaaS-only solution which is perfectly made for startups and the small- and mid-market in general. It is a simple mobile device management (MDM) solution designed to get your mobile devices up and running quickly without requiring extensive knowledge or an on-premises infrastructure.

The main features are the configuration of WiFi, apps, e-mail and security – basic MDM. WS1 Express requires a minimum of 10 devices and can be used for up to 500 devices, whereas the regular Workspace ONE UEM editions require at least 25 devices/users and have an unlimited licensing scale.

So, which edition is the right one for you? It depends on your types of mobile devices, use cases and requirements.

If you are a small company for example with 50 iOS and Android devices and would like to configure the native e-mail client, WiFi access, deploy some apps and set a passcode, then the Workspace ONE Express is the edition you are looking for.

If you are a company with around 250 users and would like to manage your macOS and Windows 10 clients, then we have to take a closer look what your requirements are.

IMPORTANT: WS1 Express has some policies for macOS, but Windows 10 can only be managed with Workspace ONE Express+ !

This means that you have to go for the Workspace ONE UEM Standard edition, if you need an acceptable feature set for these operating systems.

What is the big difference between Workspace ONE Express and Workspace ONE UEM Standard?

As just mentioned before, the biggest difference is the limited feature set of WS1 Express and that you cannot configure payloads, but have to use the “blueprint setup”.

WS1Express-Blueprints_Create

Upon the initial login, a step-by-step wizard will help and guide you through the process of configuring WS1 and your devices.

WS1Express-Getting Started _Setup

During the creation of a blueprint you can select the policies for each operating system and you quickly realize that Workspace ONE Express is really offers basic MDM capabilities.

WS1Express-Blueprints_Policies

Apple DEP and Android Zero-Touch Enrollment are fully supported with the Express edition.

Can you start with Express and upgrade later to Standard or Advanced? Yes, you can! This is the great thing about Workspace ONE. If your company is small and would like to start small, then choose Express. If your company, the employee number and your requirements grow, upgrade to a regular Workspace ONE UEM Edition like Standard or Advanced. That’s the most recent Workspace ONE Edition Comparison Guide about Express, Express+ and Standard:

Workspace ONE Standard for macOS and Windows 10 Management

I doubt that a customer would start with Express if they have macOS and Windows clients. Even smaller companies have probably 80% of the same requirements when it comes to macOS and Windows 10 modern management.

But which features and configurations does VMware support with Workspace ONE Standard for Windows 10 management? Please find here an unofficial listing of the supported features:

OS Lifecycle

  • OOBE and Factory Provisioning (Device Onboarding)
  • Co-Management with SCCM and Workspace ONE AirLift
  • MDM profiles (passcode, WiFi, restrictions etc.)
  • OS Updates via WSUS or Windows Updates for Business

App Lifecycle

Security

  • Device Restrictions
  • Remote and Enterprise Wipe
  • GPS Tracking
  • DLP (Windows Information Protection, AppLocker)
  • AV and Firewall (Windows Defender, 3rd party AV deployment, Windows Firewall)
  • Conditional Access Management
  • Enforce BitLocker Encryption

WS1_MDM_capabilities

That is a lot you can do already with our Standard edition, right? What are the reasons that you would need the next higher Workspace ONE Advanced edition? Most probably if you need one or more features like:

  • Application Delivery and Application Lifecycle (win32 – MSI, EXE, MST, MSP, PS1, BAT, ZIP)
  • Peer-to-Peer Distribution (WS1 uses Windows BranchCache feature!)
  • Advanced BitLocker Encryption Management (key rotation, maintenance windows etc.)
  • Per-App VPN Tunneling with VMware Tunnel

What are the capabilities when it comes to macOS management? Well, also here, VMware’s approach is to have a modern imageless management over the air from the same management console. New devices can be enrolled with DEP and the Bootstrap Enrollment method, but existing users and devices have the choice of a web-based or staged enrollment.

WS1_MDM_macOS

Please find here an unofficial listing of the supported features and configuration for macOS payloads which are included in Workspace ONE Standard.

Via MDM interface

  • Passcode
  • Network
  • VPN
  • Certificates
  • SCEP
  • Dock
  • Restrictions
  • Parental Controls
  • Directory Binding
  • Security & Privacy
  • Disk Encryption
  • Login Items
  • Login Window
  • Time Machine
  • Finder
  • Printing
  • Content Filter
  • Device & Enterprise Wipe
  • Token Enrollment
  • User Management (unlock user account, logout current user, delete user)

Via our Intelligent Hub (Agent)

  • Enforce Encryption
  • Firewall
  • Firmware Password
  • VMware Fusion
  • Microsoft Outlook
  • Notifications
  • Custom Attributes

How can I deliver 3rd party apps like MS Office, Adobe Creative Suite etc.? VMware use the open source “Munki” framework for that.

Workspace ONE Assist (formerly known as Advanced Remote Management)

There is also an add-on called Workspace ONE Assist which enables you to remotely access and troubleshoot a device. 

At the moment of writing WS1 Assist only supports iOS, Android, Windows Mobile and Windows 10 devices, but the support for macOS is coming until the end of this year (2019). 

Via the WS1 Admin Console WS1 Assist let’s you to capture images and videos of the remote device and you can view and export audit logs of the sessions and even manage files and folders on the Windows 10 remote device for example.

Final Words

If you would like to get a TestDrive access for Workspace ONE Express or Workspace ONE UEM, don’t hesitate to contact your partner or VMware account executive.

If you are a partner and would like to sell Workspace ONE, VMware has a MSP (Managed Service Provider) model for you! In this case contact your VCPP representative.

And I hope that you found valuable information here to better decide which Workspace ONE edition is the right one for you! 🙂

Horizon and Workspace ONE Architecture for 250k Users Part 1

Disclaimer: This article is based on my own thoughts and experience and may not reflect a real-world design for a Horizon/Workspace ONE architecture of this size. The blog series focuses only on the Horizon or Workspace ONE infrastructure part and does not consider other criteria like CPU/RAM usage, IOPS, amount of applications, use cases and so on. Please contact your partner or VMware’s Professional Services Organization (PSO) for a consulting engagement.

To my knowledge there is no Horizon implementation of this size at the moment of writing. This topic, the architecture and the necessary amount of VMs in the data center, was always important to me since I moved from Citrix Consulting to a VMware pre-sales role. I always asked myself how VMware Horizon scales when there are more than only 10’000 users.

250’000 users are the current maximum for VMware Horizon 7.8 and the goal is to figure out how many Horizon infrastructure servers like Connection Servers, App Volumes Managers (AVM), vCenter servers and Unified Access Gateway (UAG) appliances are needed and how many pods should be configured and federated with the Cloud Pod Architecture (CPA) feature.

I will create my own architecture, meaning that I use the sizing and recommendation guides and design a Horizon 7 environment based on my current knowledge, experience and assumption.

After that I’ll feed the Digital Workspace Designer tool with the necessary information and let this tool create an architecture, which I then compare with my design.

Scenario

This is the scenario I defined and will use for the sizing:  

Users: 250’000
Data Centers: 1 (to keep it simple)
Internal Users: 248’000
Remote Users: 2’000
Concurrency Internal Users: 80% (198’400 users)
Concurrency Remote Users: 50% (1’000 users)

Horizon Sizing Limits & Recommendations

This article is based on the current release of VMware Horizon 7 with the following sizing limits and recommendations:

Horizon version: 7.8
Max. number of active sessions in a Cloud Pod Architecture pod federation: 250’000
Active connections per pod: 10’000 VMs max for VDI (8’000 tested for instant clones)
Max. number of Connection Servers per pod: 7
Active sessions per Connection Server: 2’000
Max. number of VMs per vCenter: 10’000
Max. connections per UAG: 2’000 

The Digital Workspace Designer lists the following Horizon Maximums:

 

Horizon Maximums Digital Workspace Designer

Please read my short article if you are not familiar with the Horizon Block and Pod Architecture.

Note: The App Volumes sizing limits and recommendations have been updated recently and don’t follow this rule of thumb anymore that an App Volumes Manager only can handle 1’000 sessions. The new recommendations are based on “concurrent logins per second” login rate:

New App Volumes Limits Recommendations

 

Architecture Comparison VDI

Please find below my decisions and the one made by the Digital Workspace Designer (DWD) tool:

Horizon ItemMy DecisionDWD ToolNotes
Number of Users (concurrent)199'400199'400
Number of Pods required2020
Number of Desktop Blocks (one per vCenter)100100
Number of Management Blocks (one per pod)2020
Connection Servers required100100
App Volumes Manager Servers802024+1 AVMs for every 2,500 users
vRealize Operations for Horizonn/a22I have no experience with vROps sizing
Unified Access Gateway required22
vCenter servers (to manage clusters)20100Since Horizon 7.7 there is support for spanning vCenters across multiple pods (bound to the limits of vCenter)

Architecture Comparison RDSH

Please find below my decisions* and the one made by the Digital Workspace Designer (DWD) tool:

Horizon ItemMy DecisionDWD ToolNotes
Number of Users (concurrent)199'400199'400
Number of Pods required2020
Number of Desktop Blocks (one per vCenter)20401 block per pod since we are limited by 10k sessions per pod, but only have 333 RDSH per pod
Number of Management Blocks (one per pod)2020
Connection Servers required100100
App Volumes Manager Servers142024+1 AVMs for every 2,500 users/logins (in this case RDSH VMs (6'647 RDSH totally))
vRealize Operations for Horizonn/a22I have no experience with vROps sizing
Unified Access Gateway required22
vCenter servers (to manage resource clusters)440Since Horizon 7.7 there is support for spanning vCenters across multiple pods (bound to the limits of vCenter)

*Max. 30 users per RDSH

Conclusion

VDI

You can see in the table for VDI that I have different numbers for “App Volumes Manager Servers” and “vCenter servers (to manage clusters)”. For the amount of AVM servers I have used the new recommendations which you already saw above. Before Horizon 7.7 the block and pod architecture consisted of one vCenter server per block:

Horizon Pod vCenter tradtitional

That’s why, I assume, the DWD recommends 100 vCenter servers for the resource cluster. In my case I would only use 20 vCenter servers (yes, it increases the failure domain), because Horizon 7.7 and above allows to span one vCenter across multiple pods while respecting the limit of 10’000 VMs per vCenter. So, my assumption is here, even the image below is not showing it, that it should be possible and supported to use one vCenter server per pod:

Horizon Pod Single vCenter

RDSH

If you consult the reference architecture and the recommendation for VMware Horizon you could think that one important information is missing:

The details for a correct sizing and the required architecture for RDSH!

We know that each Horizon pod could handle 10’000 sessions which are 10’000 VDI desktops (VMs) if you use VDI. But for RDSH we need less VMs – in this case only 6’647.

So, the number of pods is not changing because of the limitation “sessions per pod”. But there is no official limitation when it comes to resource blocks per pod and having one connection server for every 2’000 VMs or sessions for VDI, to minimize the impact of a resource block failure. This is not needed here I think. Otherwise you would bloat up the needed Horizon infrastructure servers and this increases operational and maintenance efforts, which obviously also increases the costs.

But, where are the 40 resource blocks of the DWD tool coming from? Is it because the recommendation is to have at least two blocks per pod to minimize the impact of a resource block failure? If yes, then it would make sense, because in my calculation you would have 9’971 RDSH users sessions per pod/block and with the DWD calculation only 4’986 (half) per resource block.

*Update 28/07/2019*
I have been informed by Graeme Gordon from technical marketing that the 40 resources blocks and vCenters are coming from here:

App Volumes vCenters per Pod

I didn’t see that because I expect that we can go higher if it’s a RDSH-only implementation.

App Volumes and RDSH

The biggest difference when we compare the needed architecture for VDI and RDSH is the number of recommended App Volumes Manager servers. Because “concurrent logins at a one per second login rate” for the AVM sizing was not clear to me I asked our technical marketing for clarification and received the following answer:

With RDSH we assign AppStacks to the computer objects rather than to the user. This means the AppStack attachment and filter drive virtualization process happends when the VM is booted. There is still a bit of activity when a user authenticates to the RDS host (assignment validation), but it’s considerably less than the attachment process for a typical VDI user assignment.

Because of this difference, the 1/second/AVM doesn’t really apply for RDSH only implementations.

With this background I’m doing the math with 6’647 logins and neglect the assignment validation activity and this brings me to a number of 4 AVMs only to serve the 6’647 RDS hosts.

Disclaimer

Please be reminded again that these are only calculations to get an idea how many servers/VMs of each Horizon component are needed for a 250k user (~200k CCU) installation. I didn’t consider any disaster recovery requirements and this means that the calculation I have made recommend the least amount of servers required for a VDI- or RDSH-based Horizon implementation.

Workspace ONE UEM – Data Security, Data Privacy and Data Collection

A lot of businesses are getting more and more interested in a Unified Endpoint Management solution like Workspace ONE UEM. While EMM is pretty clear to everyone, UEM is far away from this status. During the meetings with customers about Workspace ONE there are often concerns about “cloud” and the data which is being sent to the cloud.

Since this information about data privacy, data security or data collection regarding Workspace ONE is not easy to gather, I decided to make this information available here.

This topic is very important, because more businesses are open now to talk about cloud and hybrid solutions like Workspace ONE where the management backend is managed by VMware and only a few components need to be installed on-premises in your own data center:

Workspace ONE UEM SaaS Architecture

With the release of Workspace ONE UEM 1904 VMware started to publish “SaaS only releases“. Before this announcement an on-premises customer would get the on-prem installers three to four weeks after a new SaaS release has been made available. That’s why it’s clear that a lot more customers are having the same questions and requests when it comes to a cloud-based solution.

Of course, as we strive to bring you more cloud services at a faster pace, we will continue to add value with innovations in both our On-Premises and cloud offerings.

As a result, we are making a change to how we deliver Workspace ONE UEM beginning with Workspace ONE UEM Console 1904, which will be SaaS only release.

Which data are collected from users and devices? Who has access to this data?

  • By default, the solution only collects information necessary to manage the device, such as the device status, compliance information, OS, etc.; our solution may collect (if configured by administrator) or users may input data considered to be sensitive
  • The solution collects a limited personal data which includes user first and last name, username, email address, and phone number for user activation and management. These fields can be encrypted at rest in the solution database (AES 256). Customers may collect additional data points in the following matrix (as configured by the customer administrator): https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1904/UEM_Managing_Devices/GUID-AWT-DATA-COLLECT-MATRIX.html
    • VMware automatically collects certain information when you use or access Online Properties (“VMware websites, online advertisements or marketing emails “) or mobile apps. This information does not necessarily reveal your identity directly but may include information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier. We also automatically collect and store certain information in server logs such as: statistics on your activities on the Online Properties or mobile apps; information about how you came to and used the Online Property or mobile app; your IP address; device type and unique device identification numbers, device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser. Please refer to the VMware Privacy Notice for additional information.
  • VMware manages access to the SaaS environment while customers manage administrative and end-user access through the solution console
    • Access to the SaaS environment is technically enforced according to role, the principle of least privileges and separation of duties
    • Customers manage access entitlements for administrative and end users
  • VMware defines customer data related to the solution and/or hosted service in the VMware Data Processing Addendum
  • Data Sub-Processors can be found here

Is it possible to prevent data collection of specific information?

  • Customer administrators use granular controls to configure what data is collected from users and what collected data is viewable by admins within the Workspace ONE console. Use granular role-based access controls to restrict the depth of device management information and features available to each administrative console user.
  • For Workspace ONE UEM configure Collect and Display, Collect Do Not Display, and Do Not Collect settings for user data:
    • GPS Data
    • Carrier/Country Code
    • Roaming Status
    • Cellular Data Usage
    • Call Usage
    • SMS Usage
    • Device Phone Number
    • Personal Application
    • Unmanaged Profiles
    • Public IP Address
  • Customer administrators can choose whether to display or to do not display the following user information:
    https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/1904/UEM_Managing_Devices/GUID-AWT-CONFIGUREPRIVACYSETTINGS.html
    • First Name
    • Last Name
    • Phone Number
    • Email Accounts
    • Username

 Is the data in the cloud encrypted?

  • Yes – Certificate private keys, client cookie data and tokens are encrypted in the solution database with a derived AES 256-bit symmetric encryption with an IV.
    • Customers can enable encryption at rest for user first name, last name, email and phone number
    • We do not store AD/LDAP passwords in our database
  • VMware Content Locker, VMware Boxer and VMware AirWatch App Wrapping solutions use AES 256-bit encryption to secure data on mobile devices
  • Data between the web console (management console and Self Service Portal) and device is encrypted using HTTPS and is not decrypted at any point along the path
    • VMware leverages a 2048-bit key in the SaaS environment
    • An application server controls communication between the web console and the database to limit the potential for malicious actions through SQL injection or invalid input: No direct calls are made to the database
  • All sensitive interactions between AirWatch nodes (AirWatch hosting servers and the VMware Enterprise Systems Connector), between VMware AirWatch Agent and the AirWatch solution are accomplished using message level encryption. For these message level interactions, the AirWatch Cloud uses 2048-bit RSA asymmetric key encryption using digital certificates.
  • We encrypt AD/LDAP credentials on the device via AES 256-bit and store them in the device keychain (internal memory)

I hope this short article helps everyone to get the information they require for a Workspace ONE UEM SaaS project. I shared the same information with several customers from different businesses and so far all legal departments accepted the statements and moved forward with their project with Workspace ONE UEM. 🙂

VCP-DW 2018 Exam Experience

On the 30th November 2018 I passed my VCAP7-DTM Design exam and now I would like to share my VCP-DW 2018 (2V0-761) exam experience with you guys.

I’m happy to share that I also passed this exam today and I thought it might be helpful, even a new VCP-DW 2019 exam will be released on 28th February 2019, to share my exam experience since it’s still a pretty new certification and not that much information can be found in the vCommunity.

How did I prepare myself? To be honest, I almost had no hands-on experience and therefore I had to get the most out of the available VMware Workspace ONE documentation. I already had basic knowledge for my daily work as a solution architect, but it was obvious that this is not enough to pass. The most of my basic knowledge I gained from the VMware Workspace ONE: Deploy and Manage [V9.x] course which was really helpful in this case.

If you check the exam prep guide you can see that you have to study tons of PDFs and parts of the online documentation. 

Didn’t check all the links and documents in the exam prep guide but I can recommend to read these additional docs:

In my opinion you’ll get a very good understanding of Workspace ONE (UEM and IDM) if you read all the documents above. In additional to the papers I recommend to get some hands-on experience with the Workspace ONE UEM and IDM console.

As VMware employee I have access to VMware TestDrive where I have a dedicated Workspace ONE UEM sandbox environment. I enrolled an Android, iOS and two Windows 10 devices and configured a few profiles (payloads). I also deployed the Identity Manager Connector in my homelab to sync my Active Directory accounts with my Identity Manager instance which enables also the synchronization of my future Horizon resources like applications and desktops.

I think that I spent around two weeks for preparation including the classroom training at the AirWatch Training Facility Milton Keynes, UK.

The exam (version 2018) itself consists of 65 multiple choice and drag & drop questions and I had 135 minutes time to answer all questions. If you are prepared and know your stuff then I doubt that you will need more than one hour, but this could change with the new VCP-DW 2019. 🙂

I’m just happy that I have a second VCP exam in my pocket and now I have to think about the next certification. My scope as solution architect will change a little. In the future I’m also covering SDDC (software defined data center) topics like vSphere, vSAN, NSX, VMware Cloud Foundation, Cloud Assembly and VMC on AWS. That’s why I’m thinking to earn the VCP-DCV 2019 or the TOGAF certification.